Automated messages from a web shop are a powerful tool to increase sales and improve the customer experience. Well, if you do it correctly. You have probably seen automated messages in the form of e-mails and or SMS: Tips on related products to customers who have recently made a purchase.…
Looking for and finding new technologies that would improve your business and increase revenue may sound like a given, but we know that it can be difficult to find the time to do so. At Bosbec, we have received many questions about how to improve earnings, sales, and customer service,…
Introduction Over the last few decades, all businesses have experienced mounting performance pressure. So far, response to that pressure has been cumbersome and unsuccessful. If we’re going to turn that pressure into opportunity, we need to rethink everything, including the models that have driven success in the past. The technology…
How can you create smarter processes in your organisation with the help of case management? How can you eliminate unnecessary procedures by intelligent automation? How do you keep your case management system dynamic to improve efficiency? Whether you have a case management system in place or not, some processes undoubtedly…
How do you know what your customers think about your company? Where is your company headed? Are your customers engaged with your brand? When the market faces constant turmoil, it’s essential to do regular customer check-ins to determine if you are keeping up with the changes or if you’re starting…
The global pandemic has brought up endless of dilemmas for businesses around the world. What’s the best solution for optimising profits and to keep the business running without causing serious harm to the customers and to help curbing the spread of the virus? With a curve rising exponentially across countries…
What a wonderful thing if customers simply would come back time after time, out of sheer affection to your business and the products that you offer. If no maintaining was necessary to keep customers onboard, but simply your presence and expertise within your market field. But, as we all know,…
Even if gaining new customers is vital for any business, the top priority within sales is to retain existing ones. A popular way of doing so is to implement customer loyalty programs, where a number of functions can be included; points system to keep track of how much is being…
Can you keep up? In this white paper we will go through the need to adapt innovative thinking and a willingness to let go of how things have been done in the past. We are living in a period where there is no longer business as usual but rather a…
As a business, there is an avalanche of questions and concerns that needs to be dealt with on a daily basis and especially in turbulent times such as these when the priorities and demands change by the day. Digitalisation and the best practice to a successful strategy is a top…