Delivering great service isn’t just about answering quickly – it’s about knowing your customer. When you know who’s calling, you can immediately offer a more personal and efficient experience. The customer doesn’t have to repeat their story, and you can quickly access previous interactions, orders, or cases. It shows that you care and builds trust from the very first moment.
But it doesn’t stop there. To make sure that knowledge lives on, every call should be logged in your company’s CRM system. That way, each interaction becomes part of the customer’s complete history – accessible to anyone who engages with them in the future.
When all calls are documented, it’s easier to follow up on promises, avoid duplication, and identify opportunities for improvement or upselling. Logging calls also ensures that the whole organization gets to know the customer – not just the person who happened to answer the phone.
Recognizing the customer and documenting every interaction isn’t just good service – it’s smart business.
Through the Bosbec Integration Platform, Smart Connect users can easily connect to various services such as CRM, case management, and more.
Read more here about how to connect your CRM, such as HubSpot or Salesforce – but it can be any CRM or any kind of service.
Hubspot
Contacts
Integration – Import HubSpot Contacts to Smart Connect – Bosbec Help
Call log
Integration – Log Smart Connect calls to HubSpot contacts – Bosbec Help
Salesforce
Contacts
Integration – Import Salesforce Contacts to Smart Connect – Bosbec Help
Call log
Integration – Log Smart Connect calls to Salesforce contacts – Bosbec Help
With Bosbec’s connection to Connect, these are only examples of solutions — you can build almost anything you want in Bosbec.
Examples of solutions include automatically scheduling people, monitoring and alerting if a queue is empty, sending customer surveys and logging results on customer cards, automatic call lists from CRM, and providing an ID to proceed to a queue where one is identified.
About Telia Smart Connect
Telia Smart Connect is a cloud-based business phone system that consolidates all calls into a single solution accessible via mobile, computer, or web. It offers features such as call management, queue handling, presence status, statistics, SMS, and softphone functions, while being scalable, flexible, and requiring no physical installation. The system requires a Telia subscription, an internet connection, and has a per-user license fee.
