PBX Automations
PBX integrations streamline communication by automating call handling, providing quick access to customer information, enabling reporting and analysis, and connecting telephony with other business systems for improved customer service and smoother workflows.
Here are a few examples:
CRM Telephony Integration, Your Way
Empower your team with true CRM flexibility. With the Bosbec platform, you can transform telephony into an intelligent, data-driven experience—without locking you into rigid connectors. Build automated workflows that sync call data, trigger follow-ups, display relevant customer info, and log interactions—all in real time and aligned with your business logic. Fully customizable and scalable, our platform ensures you stay in control. Deliver better customer journeys—quick to launch, easy to adapt.
AI-Powered PBX Call Transcription and Summaries
Transform every call from your PBX into actionable insights. With Bosbec, conversations are automatically transcribed and summarized by AI, then stored directly in your CRM or case management system. You can also fetch transcripts and summaries for specific phone numbers, ensuring that all customer interactions are accessible, searchable, and ready to drive smarter decisions.
Protect Privacy, Improve Service – Virtual SMS Numbers for PBX distribution Groups
When customers or partners reach out via SMS, your staff shouldn’t have to use personal phone numbers. With Bosbec’s Virtual Number Integration for PBX distribution groups, your team can handle all incoming and outgoing SMS conversations – while keeping personal details private. Messages are automatically routed to the person logged into the distribution group who is best suited to handle the request, ensuring quick responses and consistent service. No more forwarding messages between staff. No more delays. No data leakage from personal devices.
Always Reaching the Right IT Engineer – Every Time an Alert Happens
When a critical IT issue strikes—whether it’s a server outage, network failure, or cybersecurity breach—every minute counts. The difference between meeting your SLA and facing costly downtime often comes down to one thing: getting the alert to the right engineer immediately. With IT Alert Integration for your distribution groups, alerts are sent only to the IT staff who are actively on duty—not the entire on-call roster, and never the wrong person. No more outdated “on-call phones” to be handed over. No more uncertainty about who should respond. No missed alerts, ever.
Customer Survey via PBX – Fast, Secure, and Flexible
With Bosbec, your customer survey is directly connected to your answering groups in the PBX. When a call ends, a CSAT or NPS question is automatically sent to the customer, and you receive a simple, clear report – without the need for complex analytics tools.
